INFORMATION ABOUT ORDERING
Our showroom is always open to the public, so please stop by anytime! Some items listed on this website will not be available to pickup same day. Please call ahead to confirm your order, so that we can get the products from our private warehouse for pickup.
Hours of Operation:
Monday - Friday - 9am - 6pm EST
Saturday - 10am - 4pm
Technical Support
If you need any technical assistance on products purchased from JE Import Performance or information regarding any orders, we will gladly help in any way we can. Please email jeimport@hotmail.com or give us a call at 410-686-5111.
Web Orders
Placing an order through our web site is quick, convenient, and secure. You can place an order at any time. All orders submitted will be processed same day or the very next business day. An email or phone call will be giving to update the status of your order.
Phone Orders
Ordering by telephone is the easiest method next to placing an order over the web, with the added feature of talking with an experienced sales rep to help you with your purchase. Just have a list ready of what you like to order, the year, make and model of your vehicle, your credit card account number and expiration date, and call our order lines during our hours of operation.
International Orders
Our Web Site is designed to accept orders from customers in the U.S.A. only. We do accept orders from international customers, but international orders must be submitted by phone or email. We do not accept internationally issued credit cards. So all international orders must be prepaid via wire transfer or certified check or money order. All international orders are shipped through USPS Global EMS. For further details, please call our Customer Service Department during our normal hours of operation or email jeimport@hotmail.com
Prices
Prices of all merchandise do not include shipping or handling charges, unless advertised with free shipping. All prices are subject to change without notice. MD State residents add 5% for sales tax.
Method of Payment
All orders must be prepaid before we can ship. We do not offer COD or Billing Service. We accept the following forms of payment: From U.S. Residents
Visa
MasterCard
American Express
Discover/Novus Card
(All Visa/MasterCard/American Express/Discover Orders will be shipped to the Billing Address Only, or authorized shipping address.)
Other Methods of payment
Money Order(s) in U.S. Currency
Certified Check(s)/Bank Draft(s) in U.S. Currency
Shipping Methods
Method of shipping to the USA
UPS ground, unless otherwised notified
Method of international shipping
United States Postal Service
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
Methods of Shipping for Puerto Rico Orders
USPS Priority
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
Methods of Shipping for PO Box, APO/FPO and Other Military Station Orders
U.S. Postal Service - Priority Mail
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
(Note: All shipments are subject to all standards and regulations set by the U.S. Postal Service.)
Return Policy
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.A. number. All returns must be received by JE Import Performance, Inc. within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. We cannot be held responsible for parts ordered for the wrong application. If a correct part is ordered, but shipped incorrect, we will make all efforts to make good at no extra charge. All approved refunds will be paid by either Company Check, Credit Card Credit refund, or Account Credit, all to be determined by JE Import Performane, Inc.. A 25% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns or exchanges on electronic products, including gauges, fuel controllers, boost controller, or any other electronic device. These are sold as is, and only carry the manufacturers warranty.
Customer Cancelled Orders
There will be a 10% cancellation fee to customer cancelled orders, when possible if it has not already shipped. When you place an order online, or over the phone, we immediatly charge your credit card for varification. This charge costs us 3% of the sale amount. To credit your card, it costs us another 3%. The other 4% is to cover expenses and costs incurred while processing the order. Our employees expect to get paid, so do you when you work. If a special order has been placed, such as pistons, turbo's, etc., and the items are built and ready to ship out, and a cancellation is requested, a 20% cancellation fee will be imposed. We cannot have customers just placing orders, and then cancelling because they changed their mind for whatever reason. Please do not place an order for fun. We take our business very seriously and try to provide you with the best service in the industry.
Refused Shipments
Any refused shipments sent back to JE Import Performance, Inc. does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with JE Import Performance, Inc. for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.
Back-Order Policy
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so.
Availability of Products
All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. JE Import Performance, Inc. will not be held responsible for long delays beyond our control. We understand when placing an order, you would like your parts ASAP, but sometimes a manufacturing backorder causes an uncontrolled delay.
Product Specifications
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site were true and correct at the time of publication. Please see manufacturers website or call for further details.
Legality of Products
JE Import Performance, Inc. offers a wide variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. JE Import Performance, Inc. will not guarantee the legality of use or installation of any given items in your particular area. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty.
Warranties
No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by JE Import Performance, Inc. is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts.
Tracking Numbers
Tracking Numbers should be made available, with most items, when the order has been processed, it does not mean the order has been shipped.
Shipping Errors
If you receive an incorrect item due to our error, we will issue a UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you once the original parts are received back to JE Import Performance, Inc
Claims
All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. No Limit Enterprises, Inc. will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.
Installation of Products
JE Import Performance, Inc. highly recommends the installation of mechanical or electrical parts be performed by a qualified trained professionals. Improperly installed products may lead to unsafe and unreliable conditions. All products installed incorrectly will not be covered under any warranties and will not be accepted as a return. JE Import Performance installs all products it sells, so please do not hesistate to ask for installation prices.
Emission and Fuel
All items are sold for offroad or track use, JE Import Performance, will not be held responsible for failure of emission or other highway regulations in the state of Maryland or any other state.
